Terms and Conditions
Welcome to Welsh Gifts Co. By purchasing products through our platform, you agree to the following terms and conditions. Please read them carefully.
1. General Information
1.1. Welsh Gifts Co. serves as a marketplace connecting buyers with independent sellers offering Welsh-themed products.
1.2. By placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
1.3. These terms apply to all purchases made on the Welsh Gifts Co. website.
2. Product Information
2.1. All product details, descriptions, images, and pricing are provided by sellers. Welsh Gifts Co. strives to ensure accuracy but does not guarantee the completeness or reliability of product information.
2.2. Due to the handmade nature of many items, minor variations in colour, size, and materials may occur.
2.3. Buyers should review product details, including care instructions and usage warnings, before purchasing.
3. Ordering Process
3.1. Orders are placed via the website by adding items to your cart and completing the checkout process.
3.2. You will receive an email confirming your order; however, order acceptance is subject to stock availability and seller approval.
3.3. Welsh Gifts Co reserves the right to cancel orders in cases of pricing errors, fraud, or other issues.
4. Payments
4.1. Payments are securely processed through our third-party payment provider.
4.2. All prices are listed in GBP (£) and include VAT where applicable.
4.3. Welsh Gifts Co does not store payment information.
5. Shipping and Delivery
5.1. Sellers are responsible for shipping items directly to buyers.
5.2. Estimated delivery times are provided by the seller and may vary based on the buyer’s location and shipping method.
5.3. Tracking information will be provided by the seller (if applicable).
5.4. Welsh Gifts Co. is not liable for delivery delays caused by postal services or external factors such as customs checks.
6. Returns and Refunds
6.1. Each seller sets their own return and refund policy, which is outlined in the product listing.
6.2. Buyers must initiate returns or refund requests directly with the seller within the specified timeframe.
6.3. Returned items must be unused, in their original condition, and packaged securely. Return shipping costs are the buyer's responsibility unless otherwise agreed upon by the seller.
6.4. Welsh Gifts Co. may assist with mediation in unresolved disputes but does not guarantee refunds or returns.
7. Cancellations
7.1. Buyers may request an order cancellation before the seller dispatches the item.
7.2. Cancellations for custom or personalised products are not guaranteed if production has already begun.
7.3. Cancellation requests must be made through the website or by contacting the seller directly.
8. Warranties
8.1. Sellers are responsible for ensuring their products meet legal and safety standards.
8.2. Welsh Gifts Co. does not provide warranties for products sold on the platform. Any warranties or guarantees are offered solely by the seller.
8.3. If you believe a product is defective, you must contact the seller directly to address the issue.
9. Liability
9.1. Welsh Gifts Co. acts as a facilitator and is not responsible for the quality, safety, or legality of products sold.
9.2. Sellers are solely liable for their products and any claims arising from their sale.
9.3. Welsh Gifts Co. is not liable for damages, losses, or injuries caused by products purchased on the platform.
10. Dispute Resolution
10.1. If you experience an issue with your order, contact the seller directly to attempt resolution.
10.2. If a resolution cannot be reached, you may request mediation from Welsh Gifts Co. by email info@welshgiftsco.co.uk.
10.3. Mediation Process:
- Submit supporting documentation, such as order details and communications with the seller.
- Welsh Gifts Co. will review the case and provide an advisory resolution within 10 business days.
10.4. Buyers and sellers are encouraged to follow Welsh Gifts Co’s advisory resolution.
10.5. For disputes that cannot be resolved through mediation, buyers may seek legal recourse in accordance with the laws.
11. Amendments to Terms
11.1. Welsh Gifts Co. reserves the right to update these terms at any time.
11.2. Buyers will be notified of changes via email or the website. Continued use of the platform constitutes acceptance of the updated terms.
12. Privacy and Data Protection
12.1. Buyer information is handled in accordance with our Privacy Policy.
12.2. Personal data is shared with sellers only as required to fulfil orders.
13. Environmental and Ethical Practices
14.1. Welsh Gifts Co. values sustainability and ethical practices, encouraging sellers to adopt environmentally friendly and socially responsible approaches.
14.2. Sellers are encouraged to:
- Use sustainable, recyclable, or biodegradable packaging materials where possible.
- Source materials responsibly, ensuring they comply with ethical labour standards.
- Avoid the use of harmful chemicals or non-environmentally friendly production methods.
14.3. Buyers are encouraged to dispose of packaging responsibly and support sellers who prioritise sustainability.
14.4. Welsh Gifts Co. is not liable for verifying the environmental or ethical claims made by sellers but welcomes feedback to ensure a trusted platform.
14. Contact Us
For questions, disputes, or support, contact us:
Email: info@welshgiftsco.co.uk